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Sales Support Specialist

Palette Skills is a national nonprofit that trains Canadians for careers in growing industries. Since our launch just over two years ago, we have created two successful upskilling programs: SalesCamp, which prepares people for the world of B2B tech sales, and our Accelerated Cyber Security Training Program. While these sectors are different from each other, our approach is the same: to train and connect individuals with great foundational skills to employers struggling to find the talent they need. Our model is so successful that it has resulted in 96% of graduates from our inaugural SalesCamp program receiving a job offer after completing the program.

What makes our upskilling programs unique is that we look for potential. The Palette Skills team assesses whether applicants have the foundational skills, the right mindset, and the drive to take on a new career, and work in a new field. We don’t just look at work experience in the target industry to predict success. This means we find creative ways to find and assess our applicants.

By building partnerships with industry, Palette Skills gives innovative companies access to traditionally untapped labour markets, and creates pathways to career growth through demand-driven, industry-led accelerated skilling programs that lead upskilled workers into new, high demand tech jobs.

We want you to help continue our momentum! Palette Skills needs a dynamic and compassionate Sales Support Specialist to make sure our clients are treated fairly and with respect. You’ll also be helping with our research and outreach efforts.

As a Sales Support Specialist, you provide that vital first impression to our customers. You have great in-person and phone manners, and you channel your commitment to help customers through emails and live chats. Reporting to the Head of Business Development, you will be working closely with our Sales Team, as well as Office Support, to deliver the best service possible.

What you’ll be doing:

  • Greet and assist all customers via phone, email, in-person, text message, LinkedIn Recruiter, and live chat.
  • Provide and address sales inquiries and technical support via the above channels, and general customer service.
  • Ensure that customer inquiries and messages are dealt with in a prompt and professional manner.
  • Develop and maintain relationships with current and prospective customers.
  • Undertake research on potential customers.
  • Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns.
  • Collaborate cross-departmentally with other teams to ensure customer requests and issues are resolved and followed up with in a timely manner.
  • Respond to reviews across social media channels, including Google, Facebook, etc.
  • Assist with other reasonably assigned responsibilities.

 

You could be a great fit if you:

  • Are detail-oriented and organized.
  • Are great at managing your priorities in an ever-changing environment.
  • Can work autonomously while embracing opportunities to step up and help the team, even when outside your job description.
  • Enjoy understanding and embracing different perspectives.
  • Aren’t afraid to ask questions and seek clarification. Because there are no dumb questions!

 

Bonus points if you have:

  • Previous experience in customer support.
  • Experience with the tech sector.
  • Fluent in French.

 

Reporting Structure:

You will report directly to the Head of Business Development whose job is to support you and make sure that you have everything you need to succeed.

 

Ready to apply?
Send us your resume & cover letter.
Please include the job title in the subject line.
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